Returns &
Refund Policy
Your satisfaction is guaranteed. If something isn't right, we make it easy to return products and get your money back - fast, fair, and hassle-free.
How the Return Process Works
Simple, transparent, and fully tracked
Request a Return
Go to Profile → My Orders, select the item, and click 'Request Return'. Fill in your reason and upload a photo if the item is damaged or incorrect.
Ship the Product Back
For approved returns, Jovo arranges a free pickup from your address or drop-off point. Pack the item securely in its original box with all accessories included.
Inspection & Approval
Our quality team inspects your returned item upon receipt. You'll be notified by email and SMS once the inspection is complete and the refund is approved.
Receive Your Refund
Approved refunds are credited back to your original payment method - card, bank transfer, or Jovo Wallet. Wallet refunds are instant once approved.
Eligible for Return
Items we'll accept back
Items returned within 7 days of delivery
Unused products in original condition
Items with original packaging and all accessories
Defective, damaged, or wrong items (any time)
Products that don't match the listing description
Not Eligible for Return
Items we cannot accept
Items returned after 7 days (unless defective)
Opened beauty, skincare, or hygiene products
Perishable goods (food, drinks, fresh produce)
Customised or personalised items
Products without original packaging or accessories
Items showing signs of use or damage by buyer
Refund Timeline
Day 1
Return Approved
Day 2
Item Picked Up
Day 3
Inspected & Passed
Day 5–8
Refund Issued
Jovo Wallet refunds are instant once the inspection is complete. Bank and card refunds take 3–5 additional business days depending on your financial institution.
Tips for Smooth Returns
Keep Original Packaging
Don't discard the box or packaging until you're sure you're keeping the item. Returns without original packaging may not be accepted.
Document Before Unpacking
If your delivery looks damaged, photograph the sealed package before opening. This is your best evidence for a damage claim.
Include All Accessories
Missing cables, manuals, warranty cards, or accessories can delay or void your return. Pack everything that came in the original box.
Act Within 48 Hours
For damaged or wrong items, report the issue within 48 hours of delivery for the smoothest resolution. The earlier, the better.
Frequently Asked Questions
Our team is ready to assist
Can't find your answer? Reach us via WhatsApp, email, or visit the Help Centre for step-by-step guidance.