Get in
Touch
Have questions, feedback, or need assistance? Our support team is ready to help you. Reach out through any of the channels below.
Ways to Reach Us
Choose the channel that works best for you
Send us a Message
Fill out the form and we'll get back to you within 24 hours
Office Hours
Response time for emails: within 24 hours
Frequently Asked Questions
How long does it take to get a response?
Our support team typically responds within 24 hours during business days. For urgent matters, please use our WhatsApp or phone line.
Can I return a product I bought?
Yes! You can return eligible items within 7 days of delivery. Visit our Returns & Refunds page for full details.
How do I become a seller on Jovo?
Simply click 'Become a Seller' on our homepage, fill out the application form, and our team will verify your account within 24–48 hours.
What payment methods are accepted?
We accept debit/credit cards (Visa, Mastercard, Verve), bank transfers, USSD, and Jovo Wallet.
ICT Centre, FUTO
For product drop-offs, pickups, or in-person support, visit our ICT Centre location on campus.